![]() The technician simply handed me my device and said that there was nothing they could do. When I returned a week later to pick up my device, I was shocked to find that nothing had been done to fix it. After explaining my issue, the technician simply took my device and told me to come back in a week. Upon arriving at the service desk, I was greeted by an unfriendly technician who seemed uninterested in helping me. Unfortunately, my experience there was nothing short of a nightmare. The service department at Micro Center is supposed to be the go-to place for customers experiencing problems with their electronics. ![]() However, a recent visit to their service department left me feeling extremely disappointed with their customer service. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services. But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. They will just slap an RMA label on the product and send it back to the manufacturer.It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business. i see nothing wrong going in there for a replacement. chances are battery inside them will degrade overtime. and if u are using a wireless mouse or keyboard. its kinda immoral but i legit have 2 of my g pro keyboard that rgb on some keys stop working after a couple of months of use. u can keep upgrading to the newest with 19$ / 2 years. Tbh, this plan will work really great with peripheral cuz usually manufacturers update their keyboards n mice every 2 years or so. ![]() they dont ask me anything indepth and give me store credit to shop on something else. And after 3 - 5 months, i will just go back to the store and tell this is too big or small or simply i dont like it blah blah blah. i bought a plan for every mouse that i bought there. Since i was still testing and trying to find out my ideal mouse shape at that time. I ve only bought mice and keyboards with the plan so far. the reason can be it is broken, or simply u just don't like the product. Staff in NY Brooklyn Store told me that u dont need to have a valid reason to return anything with the plan. >I'm happy MC exists, but I hate this aspect of buying hardware from them. When I rebuild in 2 years at 4x RTX 4090 closed loop, and if I decide I feel comfortable with Microcenter I will be recording all my interactions with staff and immediately asking for MGMT if I feel the warranty is being misrepresented. Computing as it is, I KNEW there's no logical way it could be - but man did they pitch it as a step-up program. I was not a savvy consumer and I take full responsibility on that blown $600 when EVGA provides 3 years warranty. I was an easy mark, it really sounded from the staff like a legit upgrade path. I purchased all other system components from them as well (+$2,000) but did not buy (and was not pressured to purchase) the extended warranty for anything else. ![]() I spent $600 on 2x 2 year extended warranties on top of 2x $1.800 2080ti EVGA FTW3. It was my first time both buying a GPU (2 of them in fact) and first time building my own system (for machine learning if it matters). ![]()
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